ITIL® 4 Foundation Certification Training
Course Code: ITSM-02
Duration: 4 Days
Price: SGD 326.00
Classroom Schedule
There are no classes currently scheduled
Virtual Schedule
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Course Description
- ITIL4 supports ITSM and the wider digital world, guiding how IT interfaces with and leads business strategy.
- Learn the fundamentals of Service Management and gain the skills to master the Service Value System.
- Immersive learning with a blend of live sessions, self-paced videos, case studies, assessments and more.
- KnowledgeHut is a Certified Partner of Axelos and an ATO of PeopleCert®
Objectives
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Audience
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Prerequisites
There are no specific prerequisites for this training and the subsequent ITIL®4 Foundation certification exam.
Content
Introduction to ITIL4
Learning Objectives
Learn about ITIL4, its features, principles, and benefits.
Topics:
- About ITIL4
- Components of ITIL4 Framework
- Benefits of ITIL
ITIL Key Concepts
Learning Objectives
Explore key concepts of service, management, and value. Learn about stakeholders, products, and service relationships.
Topics:
- Service and Service Management
- Components of Service Value
- Determine the Value of a Service or Product
- Stakeholders and Value Creation
- Products, Services and Service Offering
- Service Relationship
ITIL Guiding Principles
Learning Objectives
Learn in detail about the guiding principles of ITIL.
Topics:
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
The Four Dimensions of Service Management
Learning Objective
An in-depth insight into the various dimensions of service management.
Topics:
- Organization and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External factors: PESTEL
The ITIL Service Value System
Learning Objective
Learn more about the ITIL service value system, chain, and streams.
Topics:
- ITIL Service Value System
- Service Value Chain
- Service Value Streams
ITIL4 Practices
Learning Objective
Learn more about different types of ITSM.
Topics:
- Information Security Management
- Relationship Management
- Supplier Management
- Service Level Management
- IT Asset Management
- Service Configuration Management
- Change Enablement
- Release Management
- Deployment Management
- Monitoring and Event Management
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Continual Improvement